Refund policy

To return a product, it must be in optimal condition, with no signs of improper use or physical damage (e.g. dents, scratches, oxidation, alteration of the acquired item, burnt components, or use of non-authentic accessories). Please note: It is mandatory to return the product in its original packaging.

Returns for any reason will only be accepted if the product packaging is returned without any damage. Exchanges are subject to product stock availability. If the product is out of stock, you may choose one of the following options: Choose another product, paying or receiving the difference in value if applicable, or receive a refund of the amount paid.

The return must be reported via our contact email, and our team will guide you through the process. Upon receiving the product(s) at our address, we will inspect them. If they meet the return criteria, we will contact you to resolve the matter. Please include your details in the email to help speed up the process. Please note: We are not obligated to accept exchange or return requests for any product returned without prior communication with customer service, outside the designated timeframe, or missing accompanying items/accessories. Please note: No return made without authorization from the company will be accepted. Therefore, any unauthorized product received by logistics will not be returned, nor will a refund be issued to the customer.

DEFECT POLICY
If the purchased product presents a defect, it will be repaired or replaced with an identical item, according to the following conditions: Up to 14 days from the product delivery date, you must contact our customer service channels via email with the subject line: “Factory defective product”. We request that you send a photo of the defective/incorrect product in advance so that our team can analyse your case and expedite service. We will not accept products that are burnt, melted/stuck, modified, or altered from their original factory condition due to improper handling by the customer.

Upon receiving the email, we will contact the customer to provide instructions on how to proceed. The return process for defective products will follow the company's internal procedures.